THIS PRIVACY POLICY DESCRIBES HOW YOUR PERSONAL INFORMATION IS COLLECTED, USED, AND SHARED WHEN YOU VISIT OR MAKE A PURCHASE FROM FANTOMXLOSANGELES.COM.
PERSONAL INFORMATION WE COLLECT
WHEN YOU VISIT THE SITE, WE AUTOMATICALLY COLLECT CERTAIN INFORMATION ABOUT YOUR DEVICE, INCLUDING INFORMATION ABOUT YOUR WEB BROWSER, IP ADDRESS, TIME ZONE, AND SOME OF THE COOKIES THAT ARE INSTALLED ON YOUR DEVICE. ADDITIONALLY, AS YOU BROWSE THE SITE, WE COLLECT INFORMATION ABOUT THE INDIVIDUAL WEB PAGES OR PRODUCTS THAT YOU VIEW, WHAT WEBSITES OR SEARCH TERMS REFERRED YOU TO THE SITE, AND INFORMATION ABOUT HOW YOU INTERACT WITH THE SITE. WE REFER TO THIS AUTOMATICALLY-COLLECTED INFORMATION AS “DEVICE INFORMATION”.
WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:
- “COOKIES” ARE DATA FILES THAT ARE PLACED ON YOUR DEVICE OR COMPUTER AND OFTEN INCLUDE AN ANONYMOUS UNIQUE IDENTIFIER. FOR MORE INFORMATION ABOUT COOKIES, AND HOW TO DISABLE COOKIES, VISIT HTTP://WWW.ALLABOUTCOOKIES.ORG.
- “LOG FILES” TRACK ACTIONS OCCURRING ON THE SITE, AND COLLECT DATA INCLUDING YOUR IP ADDRESS, BROWSER TYPE, INTERNET SERVICE PROVIDER, REFERRING/EXIT PAGES, AND DATE/TIME STAMPS.
- “WEB BEACONS”, “TAGS”, AND “PIXELS” ARE ELECTRONIC FILES USED TO RECORD INFORMATION ABOUT HOW YOU BROWSE THE SITE.
ADDITIONALLY WHEN YOU MAKE A PURCHASE OR ATTEMPT TO MAKE A PURCHASE THROUGH THE SITE, WE COLLECT CERTAIN INFORMATION FROM YOU, INCLUDING YOUR NAME, BILLING ADDRESS, SHIPPING ADDRESS, PAYMENT INFORMATION (INCLUDING CREDIT CARD NUMBERS), EMAIL ADDRESS, AND PHONE NUMBER. WE REFER TO THIS INFORMATION AS “ORDER INFORMATION”.
WHEN WE TALK ABOUT “PERSONAL INFORMATION” IN THIS PRIVACY POLICY, WE ARE TALKING BOTH ABOUT DEVICE INFORMATION AND ORDER INFORMATION.
HOW DO WE USE YOUR PERSONAL INFORMATION?
WE USE THE ORDER INFORMATION THAT WE COLLECT GENERALLY TO FULFILL ANY ORDERS PLACED THROUGH THE SITE (INCLUDING PROCESSING YOUR PAYMENT INFORMATION, ARRANGING FOR SHIPPING, AND PROVIDING YOU WITH INVOICES AND/OR ORDER CONFIRMATIONS). ADDITIONALLY, WE USE THIS ORDER INFORMATION TO:
- COMMUNICATE WITH YOU;
- SCREEN OUR ORDERS FOR POTENTIAL RISK OR FRAUD; AND
- WHEN IN LINE WITH THE PREFERENCES YOU HAVE SHARED WITH US, PROVIDE YOU WITH INFORMATION OR ADVERTISING RELATING TO OUR PRODUCTS OR SERVICES.
WE USE THE DEVICE INFORMATION THAT WE COLLECT TO HELP US SCREEN FOR POTENTIAL RISK AND FRAUD (IN PARTICULAR, YOUR IP ADDRESS), AND MORE GENERALLY TO IMPROVE AND OPTIMIZE OUR SITE (FOR EXAMPLE, BY GENERATING ANALYTICS ABOUT HOW OUR CUSTOMERS BROWSE AND INTERACT WITH THE SITE, AND TO ASSESS THE SUCCESS OF OUR MARKETING AND ADVERTISING CAMPAIGNS).
SHARING YOUR PERSONAL INFORMATION
WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES TO HELP US USE YOUR PERSONAL INFORMATION, AS DESCRIBED ABOVE. FOR EXAMPLE, WE USE SHOPIFY TO POWER OUR ONLINE STORE--YOU CAN READ MORE ABOUT HOW SHOPIFY USES YOUR PERSONAL INFORMATION HERE: HTTPS://WWW.SHOPIFY.COM/LEGAL/PRIVACY. WE ALSO USE GOOGLE ANALYTICS TO HELP US UNDERSTAND HOW OUR CUSTOMERS USE THE SITE -- YOU CAN READ MORE ABOUT HOW GOOGLE USES YOUR PERSONAL INFORMATION HERE: HTTPS://WWW.GOOGLE.COM/INTL/EN/POLICIES/PRIVACY/. YOU CAN ALSO OPT-OUT OF GOOGLE ANALYTICS HERE: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT.
FINALLY, WE MAY ALSO SHARE YOUR PERSONAL INFORMATION TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS, TO RESPOND TO A SUBPOENA, SEARCH WARRANT OR OTHER LAWFUL REQUEST FOR INFORMATION WE RECEIVE, OR TO OTHERWISE PROTECT OUR RIGHTS.
BEHAVIOURAL ADVERTISING
AS DESCRIBED ABOVE, WE USE YOUR PERSONAL INFORMATION TO PROVIDE YOU WITH TARGETED ADVERTISEMENTS OR MARKETING COMMUNICATIONS WE BELIEVE MAY BE OF INTEREST TO YOU. FOR MORE INFORMATION ABOUT HOW TARGETED ADVERTISING WORKS, YOU CAN VISIT THE NETWORK ADVERTISING INITIATIVE’S (“NAI”) EDUCATIONAL PAGE AT HTTP://WWW.NETWORKADVERTISING.ORG/UNDERSTANDING-ONLINE-ADVERTISING/HOW-DOES-IT-WORK.
YOU CAN OPT OUT OF TARGETED ADVERTISING BY USING THE LINKS BELOW:
- FACEBOOK: HTTPS://WWW.FACEBOOK.COM/SETTINGS/?TAB=ADS
- GOOGLE: HTTPS://WWW.GOOGLE.COM/SETTINGS/ADS/ANONYMOUS
- BING: HTTPS://ADVERTISE.BINGADS.MICROSOFT.COM/EN-US/RESOURCES/POLICIES/PERSONALIZED-ADS
ADDITIONALLY, YOU CAN OPT OUT OF SOME OF THESE SERVICES BY VISITING THE DIGITAL ADVERTISING ALLIANCE’S OPT-OUT PORTAL AT: HTTP://OPTOUT.ABOUTADS.INFO/.
DO NOT TRACK
PLEASE NOTE THAT WE DO NOT ALTER OUR SITE’S DATA COLLECTION AND USE PRACTICES WHEN WE SEE A DO NOT TRACK SIGNAL FROM YOUR BROWSER.
YOUR RIGHTS
IF YOU ARE A EUROPEAN RESIDENT, YOU HAVE THE RIGHT TO ACCESS PERSONAL INFORMATION WE HOLD ABOUT YOU AND TO ASK THAT YOUR PERSONAL INFORMATION BE CORRECTED, UPDATED, OR DELETED. IF YOU WOULD LIKE TO EXERCISE THIS RIGHT, PLEASE CONTACT US THROUGH THE CONTACT INFORMATION BELOW.
ADDITIONALLY, IF YOU ARE A EUROPEAN RESIDENT WE NOTE THAT WE ARE PROCESSING YOUR INFORMATION IN ORDER TO FULFILL CONTRACTS WE MIGHT HAVE WITH YOU (FOR EXAMPLE IF YOU MAKE AN ORDER THROUGH THE SITE), OR OTHERWISE TO PURSUE OUR LEGITIMATE BUSINESS INTERESTS LISTED ABOVE. ADDITIONALLY, PLEASE NOTE THAT YOUR INFORMATION WILL BE TRANSFERRED OUTSIDE OF EUROPE, INCLUDING TO CANADA AND THE UNITED STATES.
DATA RETENTION
WHEN YOU PLACE AN ORDER THROUGH THE SITE, WE WILL MAINTAIN YOUR ORDER INFORMATION FOR OUR RECORDS UNLESS AND UNTIL YOU ASK US TO DELETE THIS INFORMATION.
CHANGES
WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME IN ORDER TO REFLECT, FOR EXAMPLE, CHANGES TO OUR PRACTICES OR FOR OTHER OPERATIONAL, LEGAL OR REGULATORY REASONS.
AGE OF CONSENT
BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.
CONTACT US
FOR MORE INFORMATION ABOUT OUR PRIVACY PRACTICES, IF YOU HAVE QUESTIONS, OR IF YOU WOULD LIKE TO MAKE A COMPLAINT, PLEASE CONTACT US BY E‑MAIL AT CUSTOMERSERVICE@FANTOMXLOSANGELES.COM USING THE DETAILS PROVIDED BELOW:
FANTOM X
[RE: PRIVACY COMPLIANCE OFFICER]
Our return policy is effective for up to 4 weeks of receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to customerservice@fantomxlosangeles.com with your full name, order number, item description, and the reason for your return.
Return requests for orders received and delivered after 4 weeks will be politely declined. We hope you understand. If 4 weeks have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that the photo may slightly differ from the actual item in terms of color due to the lighting during the photoshoot or because of your monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color, or size.
Your Responsibility
Oops! Somewhere along the way, you might have made a mistake. If that is the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.
For example:
Incorrectly Provided Addresses: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us. We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for the Return Request:
- Take a photo of the problem – If the problem is size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to customerservice@fantomxlosangeles.com.
- Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service at the email provided above.
We offer FREE trackable international shipping
Standard Shipping Times:
US and Canada: 5 - 16 days
Australia and New Zealand: 7 - 19 days Europe: 9 - 17 days
Latin America: 10 - 25 days
Africa: 10 - 25 days
Other countries: 14 - 30 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
Deliveries might take longer than expected because of an incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstance.
Please note that import duties and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at customerservice@fantomxlosangeles.com.
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
